Privacy Policy

1. Introduction

At Vikai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workflow automation platform. Please read this policy carefully to understand our practices regarding your data.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company name)
• Payment information (processed securely through third-party payment processors)
• Workflow configurations and automation rules you create
• Communications with our support team

2.2 Information Collected Automatically

• Usage data (features used, workflows executed, time spent)
• Device information (browser type, operating system, IP address)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar tracking technologies

2.3 Information from Third-Party Integrations

When you connect third-party services (email, CRM, calendar, etc.) to Vikai, we access only the data necessary to execute your configured workflows. This may include emails, calendar events, contact information, and task data.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the Vikai platform
• Execute your configured workflows and automations
• Process your transactions and manage your subscription
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve our Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• SOC 2 Type II certified infrastructure
• Role-based access controls and audit logging
• Data backup and disaster recovery procedures
• Employee security training and background checks

Your data is stored in secure data centers within the European Union, ensuring compliance with GDPR and other data protection regulations.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• With your consent: When you explicitly authorize us to share specific data
• Service providers: Third-party vendors who assist in operating our platform (hosting, analytics, payment processing)
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Legal requirements: When required by law, court order, or government request
• Protection of rights: To protect our rights, privacy, safety, or property

6. Your Data Rights

Under GDPR and other privacy laws, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of data processing
• Withdraw consent: Revoke previously given consent at any time

To exercise these rights, contact us at privacy@vikai.eu

7. Data Retention

We retain your personal data only as long as necessary to provide the Service and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal or regulatory purposes.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and remember your preferences
• Analyze usage patterns and improve our Service
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

9. International Data Transfers

Your data is primarily stored and processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Vikai is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or through a prominent notice on our Service. Your continued use after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: